Terms and Conditions
Personal data processing policy


WHO WE ARE:

We are Retail Group Georgia LLC (ID 404399236) and its subsidiaries: LLC Fashion Retail Georgia (Mango) (ID 404404809), Master Retail Georgia LLC (Massimo Dutti) (ID 404404765), Best Retail Georgia LLC (Bershka) (ID 404404738), Pro Retail Georgia LlC (Pull & Bear) (ID404404747), Mega Store Georgia LLC (Stradivarius) (ID 404404756), Retail Group Holding LLC (OYSHO) (ID 404404783), LLC "Master Home Retail" (Zara Home) (ID 405196784) (hereinafter - "Company" / "Retail Group Georgia" / "Data Processor").

We are the official representative of the brands posted on the website in Georgia; we also operate the stores of the above mentioned brands in the territory of Georgia on the basis of Franchise Agreements. The website www.rggdirrect.ge is owned and governed by Retail Group Georgia LLC.

In order to provide telephone / distant sales to you, we review your completed electronic applications and therefore process your personal data.

Please read the present terms and conditions and Personal data processing policy carefully before submitting the application.

WHAT WE USE YOUR PERSONAL DATA FOR:

We use your personal information to the extent necessary for the duration of the telephony / distance sales purposes. In particular, your personal data will be processed to confirm the application, to deliver the order to the address provided by you, for tax purposes. Also for marketing activities to periodically receive phone messages until we get a refusal from you.
We will only store your personal data if a phone order has been placed.

WHAT PERSONAL INFORMATION DO WE USE AND FOR WHAT PURPOSE:

Name and surname - to identify the person that the company needs to deliver the order and for tax and payment purposes.

E-mail: To receive notifications, in particular, that the customer receives a text message about the receipt of his application and the subsequent completion of the order to ensure that his order has been placed / signed and that he/she will receive an order within 1-5 days.

Mobile phone: To place a telephone/distant order, to place an order with the company operator, for courier purposes, in particular to communicate when delivering order.

Personal number: to identify the person in order to deliver the order / purchased product without error; for payment and tax purposes.

Address: To deliver the order - for transportation purposes.

Bank account number: If customer wishes, upon his/her approval, his/her bank account can be used to reimburse the amount in case of returning the order.

AUTHORIZED PERSONS, TRANSPORTATION COMPANIES:

In order to deliver your purchase, we cooperate with the shipping companies on a contractual basis and provide them your personal data. The order is delivered by one of the shipping companies:

Georgian Post Ltd ID: 203836233; Address: Station Square 2, 0100 Tbilisi, Georgia (orders across the country)
Or
Aramex Georgia Ltd ID # 406109955; Address: 45 Navtlugi Street, 0113; Tbilisi, Georgia (orders in Tbilisi).

TRANSFER OF YOUR PERSONAL DATAS TO THE THIRD PARTIES:

We may transfer your personal data’s to the third parties only for the purposes determined by the legislation of Georgia.

YOUR RIGHTS:

You can request information about your personal data from the company at any time, as well as request their correction, update, addition, blocking, deletion and destruction, as well as withdraw your consent on the basis of a written application in accordance with the rules established by Personal Data Protection Law of Georgia.

You are entitled to contact the company at any time regarding the processing of personal data.

LEGISLATION:

These Terms and Conditions and Personal Data Processing policy are governed by the legislation of Georgia.
In case of a dispute, the parties apply to the Tbilisi City Court.

OUR ADDRESS AND CONTACT INFORMATION:

For personal data processing and any other queries, please contact or email us at: Retail Group Georgia LLC (ID 404399236) and its subsidiaries: LLC Fashion Retail Georgia (Mango) (ID 404404809), Master Retail Georgia LLC (Massimo Dutti) (ID 404404765), Best Retail Georgia LLC (Bershka) (ID 404404738), Pro Retail Georgia LlC (Pull & Bear) (ID404404747), Mega Store Georgia LLC (Stradivarius) (ID 404404756), Retail Group Holding LLC (OYSHO) (ID 404404783), LLC "Master Home Retail" (Zara Home) (ID 405196784).

Actual address: Tbilisi 0144, Ketevan-Tsamebuli Avenue # 50/18, 9th floor.
Legal address: Telavi Street # 20, Tbilisi, Georgia
Email: support@rggdirect.ge



ORDER

• Select your item, fill in the order form and submit. You will receive confirmation email that the order was submitted successfully;
• Our consultants will check the availability of requested items and will contact you to confirm the order.

DELIVERY

Delivery details are provided in the Terms and Conditions, FQA and will be clarified by phone too.

PAYMENT

The following payment methods are available:
• Online pre-payment;
• By cash on Delivery;
• Via any Credit Card on Delivery.



HOW DO I PLACE AN ORDER?

Placing an order takes only 4 easy steps:

o Click on your favorite brand’s catalogue (follow the links provided above or visit the brand’s official website) and browse through the products;
o Choose your product(s) and make sure to note down the product name, barcode, price and the size you want. Fill in the order form http://retailgroups.com/inditexOrders/ Our consultants will check the availability of the product and contact you to confirm the order. We’re available from 10am to 9pm, 7 days a week;
o You can expect your delivery within the following timeframe: 1-5 working days. We’ll deliver straight to your doorstep. You can make pre-payment online or pay by Cash or any Credit card on Delivery.

IS THERE A MINIMUM REQUIRED PURCHASE FOR THE SERVICE?

o No, you can choose any item that is currently available.

WHERE DO YOU DELIVER?

o The service is available to delivery addresses in the following cities:

• Tbilisi
• Batumi • Zestaponi
• Kutaisi • Gurjaani
• Rustavi • Borjomi
• Gori • Senaki
• Zugdidi • Sagarejo
• Kobuleti • Samtredia
• Marneuli • Bolnisi
• Telavi • Akhaltsikhe
• Ozurgeti • Lagodekhi
• Mtskheta • Kaspi
• Poti • Khashuri


WHO WILL DELIVER MY ORDER?

Your order will be delivered by one of the following carriers: “Georgian Post” LTD ID: 203836233; Address: N2 Station Square, 0100 Tbilisi, Georgia (delivery throughout Georgia)
or
LLC `Aramex Georgia` ID #406109955; Address: 45 Navtlughi str, 0113; Tbilisi, Georgia – (Delivery in Tbilisi)

HOW MUCH IS THE DELIVERY FEE?

The delivery fee is as follows: Tbilisi, Rustavi, Mtskheta, Marneuli – 5GEL, Rest of Georgia – 10GEL.

ARE THERE SPECIFIC DELIVERY TIMES?

o Our delivery service is available daily, from 10am to 7pm.

HOW LONG WILL MY DELIVERY TAKE?

o You can expect your delivery within the following timeframe: Tbilisi: 1-5 working days, Rest of Georgia: 1-5 working days. We’ll deliver straight to your doorstep. You can make pre-payment online or pay by Cash or any Credit card on Delivery.

WHAT DO I PRESENT AT THE TIME OF DELIVERY?

o We will ask for your ID, so please keep it on hand.

CAN SOMEONE ELSE ACCEPT MY ORDER?

o Yes, that person will only need to present the ID or passport used to make the order.

HOW DO I PAY FOR MY ORDER?

o You can pay Online (via payment link provided by our consultants to your email) after we confirm your order, and By Cash or any Credit card on Delivery.

ARE YOUR PRICES VAT INCLUSIVE?

o Yes, all the prices on the website are VAT inclusive.

HOW LONG DO I HAVE TO EXCHANGE OR RETURN AN ITEM?

o All Returns and Exchanges can be done within 14 days after the reception of goods according to the existing Exchange/Refund policy. You can Exchange the goods in our physical stores or Return them using courier services.

o Please revise the parcel and be sure that it is in a perfect condition before signing the “Reception Acceptance Act” from courier.

PROCEDURES FOR REFUND AND EXCHANGE OF GOODS



Our goal is to always provide the highest level of service to our customers. Customers can exchange or return the goods within 14 days after the delivery of the order following the rules of return.

Goods may be exchanged (exchange option available only at our physical locations.) or returned if the following conditions are met:

1) Goods should not be used or damaged;
2) The appearance of the goods, its consumer properties, the seal, and the labels (inner and external) must be preserved;
3) All fiscal and commercial receipts or other documents issued with the goods should be presented.

Note: In case the purchased good contains factory defect or is damaged, it will be returned/ exchanged upon Customer's request. Defective products will be refunded in full, including a refund of the delivery charges (if any) and any reasonable costs incurred by you in returning the product.

The following goods will not be exchanged or refunded:

1) Fragrances and cosmetics;
2) Swimwear (unless the hygiene strip isn’t removed);
3) Underwear and bodysuits;
4) Accessories and Personalized items;
5) Children's toys, linens, nursery & infant items;
6) Products purchased outside of Georgia. These are the options for returning your goods:

• Physical Stores;
• Drop Points (Georgian Post Offices – you need to present the filled Return Form received with goods at delivery).

• If you no longer have the original packaging, you can return your order in any other packaging that it is properly sealed to prevent the items getting lost or damaged;
• Remember, in the case of returns made at a drop point, you must fill out the return request. You will receive this special Return form with the delivered goods;
• Please remember that the drop point return option is only available for online purchases. It is not valid for items that have been purchased in our physical stores.

We reserve the right to refuse returns of any merchandise that does not fulfil the above return requirements.


RETURN


1. The refund in the stores will be made by cash or by placing the money on your credit card.
2. In case of returning the product through Georgian Post branches, the amount will be transferred to the bank account specified by you in the filled Return Form, and in case of online payment, the amount will be transferred back to your own bank account number from which you made a an online purchase. The money will be returned to you within 10 working days after submitting the product to the branch of Georgian Post. Return price:

Customer is carrying the costs of returning goods as per the prices indicated in terms & conditions: return cost is 5 GEL from Tbilisi, Rustavi and Mtskheta and 10 GEL from the other cities. The indicated costs will be deducted from the refund amount while transferring it to the client’s bank account.